Operations Supervisor Intern - Residence Inn By Marriott

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

What’s it in for you?

By joining us as our new Operations Manager, you can expect:

• A stylish, dynamic, international work environment

• A unique opportunity to be part of a fun, friendly, and enthusiastic team

• Special discount rates for over 9000 Marriott hotels worldwide for you, your family, and friends

• Personal coaching & training to support you in your daily work

• A "Know Where You Work" day to experience staying in the hotel, including a delicious dinner

• Various social activities such as our Associate Appreciation Week, an annual staff party, Friday afternoon drinks, and team outings

• Special discounts not only for you but also for your friends and family

Join the Corendon Family as our new Operations Supervisor Internship.

As an Operations Supervisor, you play a key role in the daily operation of the hotel. You support multiple departments including Front Office, Housekeeping, Food & Beverage, and Spa and ensure that communication between teams runs smoothly and efficiently.

You are the link between the operational teams and the Operations Manager. You translate daily priorities into clear actions, monitor service quality on the floor, and make sure that all departments work together to deliver the high standards expected within Marriott.

With a hands‑on mindset and strong attention to detail, you help maintain a safe, clean, and guest‑focused environment. You are visible throughout the hotel, approachable for both guests and colleagues, and quick to step in when challenges arise.

You coach team members during their shifts, support Department Supervisors, and help them grow in their roles. Through your leadership, you inspire teams to deliver excellent service every day, for every guest.

What does the role involve?

As Operations Supervisor intern, you will:

Assist in all departments

• Front Office

  • Assist in daily Front Office operations including guest check in and check out.

  • Support guests with inquiries, requests, and reservations.

  • Monitor and manage GXP (Guest Experience Platform) requests and follow ups.

  • Ensure timely handling of guest cases, service requests, and communication through GXP.

  • Ensure smooth communication between departments regarding guest needs.

  • Learn and follow Marriott service standards and procedures.

  Food & Beverage

  • Support Food & Beverage operations during breakfast and service periods.

  • Assist in maintaining cleanliness, presentation, and guest satisfaction.

  • Coordinate with service staff to ensure smooth daily operations.

  • Help monitor stock and operational supplies when required.

  Guest Relations

  • Welcome and assist guests in a professional and friendly manner.

  • Arrange guest amenities for VIPs, special occasions, and long-stay guests.

  • Support the handling of guest feedback and service recovery.

  • Assist in answering online guest reviews and guest satisfaction feedback.

  • Help maintain high guest satisfaction standards throughout the guest journey.

  General Operations Support

  • Participate in daily operational briefings and shift handovers.

  • Assist supervisors and managers with operational tasks and reporting.

  • Observe and learn hotel operational procedures and leadership practices.

  • Ensure compliance with hotel hygiene, safety, and service standards.

  • Support teamwork and communication across departments.

• You have proven education in hotel operations or management roles within hospitality

• You are organized, structured, and solution-oriented

• You communicate clearly and inspire others through leadership and enthusiasm

• You are flexible, proactive, and thrive in a dynamic international environment

• You lead by example and are passionate about teamwork and guest satisfaction

• You speak fluent English;