Installation Supervisor

With 20 years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

The position is hybrid role based in the Amsterdam area.

This position is responsible for supervising the installation team and oversees the installation process including certification, and related customer training on assigned Fire, Security, and/or Building Automation projects. Ensures delivery of projects effectively and within budgeted cost and time schedules.

Job Responsibilities:

• Supervises team of Installation colleagues and oversees their work and installations. Supervisory duties include but are not limited to: mentoring, coaching and developing colleagues. May provide feedback and assistance with interviewing, hiring, planning, assigning and directing work, performance management, and project budget. May oversees subcontractor selection process and work.
• Oversees all aspects of the installation project including installation, testing, and repairs.
• Acts as the primary contact with customers and internal colleagues in providing technical installation support and training. Provides training for less experienced Electrical Installers. Handles the more complex issues that may have been escalated from less-experienced colleagues.
• Provides guidance and training for a wide variety of manuals, schematics, and wiring diagrams, and repairs equipment, utilizing advanced knowledge of electronics and using standard test instruments and hand tools.
• May provide installation assistance as needed
• Accountable for maximizing customer satisfaction. Acts as “our customer's best service provider” at all times thereby ensuring Convergint Technologies is the customer's first choice for service. Takes ownership of onsite project including safety, quality and performance. Observes and practices Convergint Quality Standards.
• Identifies opportunities for improvement including suggestions for installation methods to improve profitability and quality.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of installations; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
• Performs other duties and responsibilities as requested or required.

Job Skills Requirements:

• Minimum of five years of previous, relevant field experience required
• Fluent English
• Previous supervisor experience desired
• Previous construction experience including some level of electrical or a low voltage background
• Experience in one or more of the following industries preferred: electronic/electrical, fire alarm & life safety, data-cable installation and/or building automation
• Proficient construction skills and understanding of system plans
• Excellent understanding of blueprints, design drawings including wiring and labeling methods, system wiring, wiring methods, and cable support installation (J-Hook, Raceway, Conduit, Cable Support)
• Very familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted
• Basic technical programming skills
• Excellent customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
• Strong mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.)
• Strong verbal, written and interpersonal communication skills
• Must have valid driver's license with a clean driving record

Education Requirements:

• High School diploma or equivalent
• Relevant trade designation (e.g. Electrician) strongly preferred