Dutch Customer Care rep - Athens

Dutch-speaking Agent Location: TP Athens – Piraeus – PPP2 Key Information Work Model: Remote Schedule: Monday to Friday, with occasional weekend shifts Working Hours: Rotating shifts, 00:00-23:00 Relocation: Relocation support provided About the Location While our client, Daimler Truck, has a significant operational presence in Athens, Greece, this role offers the flexibility of remote work, allowing you to contribute from your preferred location. About the Position Are you a problem-solver with a passion for helping others? We're looking for a dedicated Dutch-speaking Customer Expert to join the Daimler Truck team. In this vital role, you'll be the first point of contact for truck drivers and customers, providing essential roadside assistance and comprehensive customer service. You'll handle a variety of inquiries, from urgent breakdown support to general product and service questions, ensuring a smooth and efficient resolution for every customer. This is a dynamic role where your quick thinking and empathetic approach will make a real difference. Additional Information This is an 8-month contract opportunity, offering valuable experience with a global automotive leader. Boost your earnings with a productivity bonus of up to 100 EUR per month, based on your target achievements. Be prepared for seasonal peaks, especially during winter, when your assistance will be most crucial. Your performance will be supported by clear KPIs, including SLA, ABR, Dispatch time, AHT, CS case Processing time, and QA score, ensuring you have the tools to succeed. Benefit from monthly 3-hour training sessions to continuously develop your skills and knowledge. Please note: While this role is primarily remote, candidates based in Athens will follow a hybrid model, including 2 weeks of on-site nesting and occasional client visits, audits, or workshops (4-5 days every 2-3 months). Requirements Native or C1 level proficiency in Dutch, ensuring seamless communication with our customers. B2 level proficiency in English, essential for training, CRM system navigation, and handling escalations. While no prior experience is strictly required, previous experience in a call center, mail handling, or roadside assistance is a significant advantage. Familiarity with knowledge systems and information research will help you excel. Strong PC knowledge, including MS Office, to efficiently manage tasks. A typing speed of at least 25 words per minute with 85% accuracy. A basic understanding of vehicle roadside assistance procedures. Responsibilities Act as the primary point of contact for incoming calls and emails related to truck breakdowns, providing calm and effective support. Accurately create and manage cases within the CRM system, verifying customer, vehicle, and location details. Analyze breakdown situations and efficiently dispatch the appropriate assistance, coordinating with dealers, technicians, or third-party providers. Handle a diverse range of customer inquiries and complaints across multiple channels, from product information to service appointments and repair issues. Ensure high levels of customer satisfaction by delivering professional, timely, and empathetic service. Utilize various internal tools and systems to document interactions and resolve customer issues effectively. About Cross Border Talents Apply now and join us across borders. Powered by Cross Border Talents At Cross Border Talents, we are a fully remote, global recruitment agency dedicated to connecting exceptional talent with meaningful opportunities worldwide. With over 300 recruiters across 50+ countries, we specialize in permanent placements for high-impact roles in engineering, ICT, AI, IT, digital, and multilingual customer support. For more than a decade, we've empowered recruiters to thrive remotely, building human-centered, purpose-driven partnerships rooted in trust, empathy, and results. Recognized with three European Commission SME Instrument Seals of Excellence, we successfully place over 3,000 candidates each quarter with clients across all continents, delivering customized, high-quality recruitment solutions while championing cross- border careers and diversity in the global workforce.