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Interv_l Group | B Corp
Technical Support RepresentativeInterv_l Group | B Corp • Amsterdam, North Holland, Netherlands
Technical Support Representative

Technical Support Representative

Interv_l Group | B Corp • Amsterdam, North Holland, Netherlands
6 dagen geleden
Functieomschrijving

Our Client - A leading European technology company operating within the eMobility and EV charging sector. With a strong presence across multiple international markets, they are continuing to invest in customer experience, partner support and technical excellence as they scale their operations across the Netherlands. As a result of continued growth, they're looking to hire a Technical Support Representative to join their team.


Role Summary - This role sits at the intersection of technical support, customer success and partner enablement. You'll work closely with installers, distributors, wholesalers and customers, helping them successfully deploy, troubleshoot and operate charging solutions. You'll become a trusted technical advisor to both internal and external stakeholders, supporting everything from onboarding and training through to complex technical investigations and issue resolution.


Responsibilities

  • Provide technical support to customers, installers and channel partners across the Netherlands.
  • Troubleshoot and resolve hardware, software and connectivity-related issues.
  • Support partners through installation, commissioning and operational challenges.
  • Deliver technical guidance, onboarding and training sessions to installers and customers.
  • Escalate and coordinate complex technical issues with internal engineering and product teams.
  • Create and maintain technical documentation, knowledge articles and troubleshooting guides.
  • Work closely with Customer Success, Sales and Product teams to improve the overall customer experience.
  • Identify recurring technical issues and contribute to continuous improvement initiatives.
  • Act as a key technical contact for partners and customers throughout their journey.


Requirements

  • Experience in a Technical Support, Technical Customer Support, Field Support, Service Support or similar position.
  • Strong troubleshooting and problem-solving abilities.
  • Experience supporting customers, installers, technicians or technical partners.
  • Excellent communication skills and the ability to explain technical concepts clearly.
  • Customer-focused mindset with a passion for delivering a high-quality support experience.
  • Comfortable working across multiple systems and managing competing priorities.
  • Fluent Dutch and English language skills.


Nice to Have

  • Experience within EV charging, renewable energy, solar, battery storage, electrical systems or related technical industries.
  • Experience delivering training or onboarding sessions.
  • Familiarity with installer networks, technical partners or channel environments


What's on Offer

  • Opportunity to join a rapidly growing technology business operating within one of Europe's fastest-growing sectors.
  • High level of autonomy and responsibility.
  • International and collaborative working environment.
  • Career development opportunities within a growing organisation.
  • Competitive salary and benefits package.


If you'd like to learn more about the opportunity, please apply or reach out directly to Sheraz Adil for a confidential conversation.

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Technical Support Representative • Amsterdam, North Holland, Netherlands

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