Senior Claims Handler (m/f/d)

Senior Claims Handler (m/f/d)

Let’s care for tomorrow.

Your ambitions. Your dreams. Your tomorrow

Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.

At Allianz Commercial, we are committed to delivering superior claims experiences to our customers: before, during, and after a loss. We are looking for a new Senior Claims Handler to join our team based in Rotterdam.

Reporting to the Head of Claims Belgium & Netherlands, you will play a key role in ensuring effective and efficient claims handling across the lines of business in scope. Your responsibilities will include creating and maintaining strong, professional relationships with brokers, collaborating with other departments to ensure accurate claims administration, and completing general claims administration tasks. You will manage a portfolio of clients and serve as their primary point of contact for all claims-related matters.

To excel in this role, you’ll bring a combination of technical expertise, customer focus, and a collaborative mindset. You’ll be a trusted partner for our clients, brokers, and internal teams, ensuring claims are handled with precision, efficiency, and care.

Some of your specific responsibilities could include:

• Handle end-to-end both local and international claims in Engineering.
• Input, process, and maintain accurate claims records (e.g., reserves, payments) for designated accounts.
• Produce management information reports (e.g., monthly major claims movements).
• Prepare referral documentation and materials as needed.
• Report loss information internally and externally.
• Work with other teams during the claims handling process, such as Risk Consulting, Underwriting, and Operations, as well as with colleagues in our offices abroad.
• Participate in IT/digital projects to share your technical insights, e.g., as a Subject Matter Expert.

What You’ll Bring to the Role

• Significant experience in handling claims for corporate clients, with a strong focus on Engineering lines.
• Solid understanding of coverage principles and claims resolution strategies.
• Strong knowledge of relevant legal frameworks, processes, guidelines, and litigation management.
• Fluency in Dutch and English as this is a market-facing function in a multi-cultural environment.
• Knowledge of reserving principles and practices.
• Highly organized, with the ability to prioritize tasks, work autonomously, and meet deadlines.
• Strong interpersonal skills, business acumen, and the ability to negotiate effectively.
• Positive team spirit, with a proactive attitude and eagerness to learn and grow.
• Proficient in Microsoft 365, particularly Excel, with experience using digital claims solutions.
• You should be able to integrate AI-driven insights into your work to optimize outcomes and support broader organizational goals.

Further Information:

For The Netherlands, the base salary range for this position is between EUR 91,000 and EUR 121,000. The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant's own profile including education/qualifications, expertise, specialization, skills and experience.

The annualized amount represents a market range and will also be determined by the location of the role. In the situation where you do not meet all the job requirements or you significantly exceed these, the offered salary may be below or above the advertised range. In addition to your base salary, we offer an attractive performance-based variable component based on location specific regulations, and you may be eligible for additional benefits.

102140 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent

What’s in it for you?

Let’s care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let’s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

People with disabilities:
We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com

Recruitment Agencies:
Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.

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