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AIMMS
sr. Customer Success Manager Supply ChainAIMMS • Haarlem, North Holland, Netherlands
sr. Customer Success Manager Supply Chain

sr. Customer Success Manager Supply Chain

AIMMS • Haarlem, North Holland, Netherlands
1 dag geleden
Functieomschrijving

Are you a Customer Success Manager Supply Chain ready to operate at a more strategic level—working with senior stakeholders to drive measurable business value? At AIMMS, we’re looking for a Customer Success Manager Supply Chain who goes beyond relationship management and takes ownership of customer outcomes, renewals, and expansion.


What You’ll Do

This is not a plug-and-play role. You’ll step into an environment where strong products, customers, and expertise already exist - the next step is to focus on further professionalizing how we manage value realization, ensuring a consistent approach across all our product offerings.


You will work across both:

  • SC Navigator (supply chain design SaaS)
  • Optimization Tooling (advanced decision-making software)


Each with its own customers, dynamics, and ways of working.


Your challenge—and opportunity—is to connect the dots:

  • Own customer outcomes from onboarding through renewal
  • Define and drive value realization (cost savings, service levels, efficiency gains)
  • Act as a trusted advisor to senior stakeholders in supply chain and operations
  • Drive renewals and upsell opportunities through value-based engagement
  • Structure and scale how we manage customer success across products
  • Align internal teams around customer goals


Why This Role

This is a role for someone who enjoys creating clarity — and bringing others along in that process.

  • High-impact, foundational role
  • Work with complex, high-value solutions and customers
  • Strong ownership and visibility


Job requirements

What Will Help You Thrive and Be Successful

  • A solid ‘ education’ in fields like computer science, mathematics, or engineering;
  • Solid understanding of supply chain concepts (planning, inventory, network design)
  • 7–12 years in a similar post-sales roles (B2B SaaS / enterprise software)
  • Strong experience managing complex enterprise customers
  • Ability to engage senior stakeholders and drive strategic conversations
  • Commercial mindset with a track record in renewals and expansion
  • Structured, ownership-driven, and comfortable with ambiguity


Life at AIMMS: The Good Stuff

You’ll step into a role where your work is visible, valued, and has direct impact on our growth within a company that combines stability with ambition.


Impact & environment

  • A role with a clear line of sight to revenue, pipeline, and customer success.
  • A supportive workplace with short lines, trust, and plenty of room for ownership.
  • A stable environment where structure, teamwork, and quality really matter.
  • An office in Haarlem with an open, collaborative, and down-to-earth atmosphere.


Reward & benefits

  • 💰 Competitive salary
  • 🧓 Fully paid pension.
  • 🌍 Hybrid work
  • 🌴 30 vacation days to properly recharge.
  • 🧠 A culture that prioritizes continuous learning and skill development through coaching and training.
  • ✈️ ‘Short-term remote friendly’ the freedom to occasionally work from abroad, in alignment with the team.


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Sr. Customer Success Manager Supply Chain • Haarlem, North Holland, Netherlands

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