Sales Manager

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

Based the Mandarin Oriental Conservatorium, Amsterdam the Sales Manager will ensure that guests and partners are delighted and inspired and will drive continual improvement and innovation and ensures that the property is positioned as the market leader. The Sales Manager reports to the Director of Sales and Group & Events.

Main duties

• Regularly analyse customer output, anticipate market trends and design products and channels in advance to seize business opportunities;

  
  

• Meet and entertain all influential clients and ensure there is follow-up on all discussed details;

  
  

• Organize and deliver familiarization site inspection trips of the hotel;

  
  

• Plan and attend trade shows and sales calls within the assigned market (as well as any additional markets requiring support) to identify market opportunities for the hotel;

  
  

• Assists in the formulation and implementation of sales & marketing strategies for maximising room revenues for the hotel;

  
  

• Work with Mandarin Oriental Hotel Group Regional Sales Offices and third-party organisations in assigned territories, to maximise sales opportunities;

  
  

• Monitor sales activities of market competitors, build effective relationships and report at sales meetings;

  
  

• Increase brand awareness for the Conservatorium hotel and Mandarin Oriental Hotel Group.

  
  

Competences

• Follows and respects Mandarin Oriental Hotel Group standards, e.g. Code of Conduct, Sustainability and Safe & Sound Guidelines and Legendary Quality Experience Standards as well as our Vision, Mission and Guiding Principles;

  
  

• Demonstrates professionalism, excellent manners and a well-groomed appearance;

  
  

• Possesses a strong service orientation and high-quality awareness;

  
  

• Strives in an active and dynamic working environment;

  
  

• Demonstrates flexibility in his/her job assignments;

  
  

• Possesses an eye for detail and anticipates guest preferences;

  
  

• Demonstrates independence, a hands-on mentality and eagerness to support the team;

  
  

• Expresses problem solving skills and the ability to handle conflict situations;

  
  

• Demonstrates sensitivity to the needs as well as the cultural differences of others;

  
  

• Truly enjoys delighting and positively surprise our hotel guests.

  
  

As Sales Manager, we expect from you:

• Degree holder in Business Management, Hospitality Management or relevant discipline;

  
  

• 2 - 3 years of relevant experience in sales, preferably in luxury hospitality;

  
  

• Good knowledge of Dutch and English language (written and spoken);

  
  

• Strong interpersonal skills, presentation skills and sales prospecting skill;

  
  

• Excellent communication and negotiation skills with both internal and external guests;

  
  

• Self-motivated and able to work under pressure with tight time line.

  
  

Our commitment to you

• A competitive, market-driven salary reflective of your experience and expertise;

  
  

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;

  
  

• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;

  
  

• Discounted stays at our beautiful properties across the Group;

  
  

• Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;

  
  

• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam;

  
  

• Discounted collective health insurance and weekly personal training sessions.

  
  

Discover your role within our luxury hotel:
Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.

Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0042. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.

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