Job Description
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At APL Logistics, we focus on connecting supply chains across Automotive, Consumer, Industrial, and Retail sectors, globally. Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners. Together, we inspire business, drive trade, and make life run more smoothly for everyone – including you. What’s our secret? Never thinking in terms of ‘I’ and ‘You’. Inclusive, welcoming, and supportive: we work as one. And as one, we deliver.
We are looking for a new colleague to join our Program Management Team in the position of Program Management Specialist.
Responsibilities
- Support and manage the development of projects, which will enable APLL to raise the efficiency of its services delivered to Key Accounts and Costumer Service.
- Be the primary customer contact for any daily process related question, problem, or support.
- Establish and ensure excellent customer care: e.g. continuous improvement of internal processes and reporting these to respective process owners.
- Own the monitoring of regular KPI calls across origin and destination teams to drive continuous service improvement and achieve excellent results.
- Support training of relevant APLL internal teams in customer‑specific processes as per LP where needed.
- Support the Key Account Manager (KAM) in identifying opportunities for process improvement and sales opportunities.
- Manage forecasting and carrier allocation management in close cooperation with product teams, origin teams, and customer.
Qualifications
- Strong analytical skills.
- Ability to translate data into a story and solution.
- Previous experience in leading projects.
- Expertise in supply chain processes such as freight forwarding, consolidation, transportation, etc.
- Customer‑centric attitude and mindset.
- Strong understanding of IT and supply‑chain data structures.
- Excellent listening and communication skills. Capable of articulating issues and proposed solutions with both internal and external customers.
- Proficiency in English is required; knowledge of Dutch would be an asset.
Benefits
- Participation in our global cash‑bonus plan.
- Pension plan.
- Regular trainings and excellent development opportunities within APL Logistics globally.
- Working in an open team with a supportive working atmosphere.
- Various benefits for birthdays, marriage, childbirth, long service as appropriate.
- Office located in the city of Rotterdam by the river.
- Hybrid working model.
- Local and regional activities focused on employee engagement throughout the year.
The typical salary range for this position is: € 39,025 – € 52,000. The actual salary offer will take into account multiple factors including skills and experience. xnkfpon Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.