IT Service Manager

IT Service Manager

The essentials

Location	Rotterdam
Scope	Europe
Department	Information Technology
Reports to	Head of Infrastructure & Networking Europe
Direct reports	None
Core technologies	Xurrent ITIL
Travel	Occasional international travel

About the role

As IT Service Manager you play a key role in ensuring reliable efficient and high-quality IT services across Refrescos European organization. Youare responsible forgoverning and continuously improving our IT service management framework enabling our IT teams to deliver services that support the business today while preparing for tomorrow.

Working closely with infrastructure and application teams business stakeholders and external service providersyoulldrive service excellence through effective governance process optimization and continuous at the intersection of people processes and technology helping shape how IT services are delivered across our international organization.

Your role is built around four core responsibilities: IT service governance service delivery continuous improvement and stakeholder management.

• What youwill be doing
• Own and continuously improve Refrescos IT service management framework ensuring IT services are delivered consistently and effectively across Europe.
• Act as the functional owner of theXurrentITSM platform driving optimization and ensuring it supports business and operational needs.
• Govern and improve ITIL processes including incident change problem asset and service level management.
• Monitor service performance through KPIs SLAs and reportingidentifyingopportunities to improve service quality and user satisfaction.
• Coordinate major incident management and support the successful introduction of new or changed IT services into operations.
• Partner with internal IT teams business stakeholders and external service providers to ensure effective collaboration and service delivery.
• Promote ITSM best practices and support the ongoing maturity of service management across the organization.
• Support IT governance including ITGC and SOX compliance by maintaining well-controlled and standardized ITSM processes.

What youwill bring

• Bachelors degree in information technology information systems or a related field or equivalent professional experience.
• Approximately 35 years of experience in IT service management service delivery management or a similar role.
• Strong knowledge of ITIL principles and IT service management best practices.
• Experience withXurrentis preferred; experience with another enterprise ITSM platform is also welcome.
• Experience driving process improvements and increasing service management maturity.
• Strong analytical organizational and problem-solving skills.
• Excellent stakeholder management and communication skills with the ability to collaborate across international teams.
• A proactive mindset with a passion for service excellence and continuous improvement.
• Fluent in English both written and spoken.

Behind every drink is a team that makes it happen. Join ours.

What we offer you.

At Refresco we believe that your work should be rewarding both professionally and personally. Thats why we offer you:

• Competitive pay with eligibility for an annual bonus
• No personal pension contribution your pension is fully paid by Refresco
• 28 days of holiday (based on full-time employment) to recharge and enjoy your time off
• Continuous opportunities to develop yourself with access to tailored courses interactive e-learnings
• Free access to OpenUp for you and your family members supporting mental well-being and personal development
• A modern office nearby the vibrant city of Rotterdam
• Fun and connection through regular events organized by our enthusiastic Fun Committee
• Opportunities for professional development and training to help you grow in your career
• An NS Business Card or commuting allowance making your journey to the office more convenient
• Memorable moments together from our weekly shared Thursday lunches to annual events like Wellbeing Week the Christmas dinner and our Holding trip.
• A culture shaped by our core values: entrepreneurial passionate agile responsible and excellent.

Recruitment process

Are you interested in this open position feel free to send your application!

To ensure a fair and thorough selection an assessment may be conducted as part of the recruitment process.

In case of any questions with regards to the position you may reach out to Yasimin Harput (Corporate Recruiter Group/HQ)

Phone:
E-mail:

Important to know: We are currently unable to offer relocation support for this position. Candidates must be based locally in The Netherlands.

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1