CMS Global Account Manager

Job Description

Joining our team with a passion for integrating our suite of Credit Management Services (CMS), you will play a key role in building and sustaining strong, long-term relationships with key stakeholders. As a Global Account Manager, you will be responsible for developing and executing strategic account plans that deliver measurable customer value, accelerate commercial growth, and drive customer transformation initiatives. Acting as a trusted advisor to clients and a strategic partner to Business Development Managers, you will ensure seamless cross-functional coordination and execution. In doing so, you will elevate customer engagement beyond transactional interactions building long-term value driven partnerships.

In this position your key responsibilities will be:

• Managing a portfolio of financial sector clients in close collaboration with Business Development Managers, ensuring strong client engagement and growth
• Developing and maintaining comprehensive account plans, aligned with clients’ short and medium-term strategic objectives.
• Expanding and strengthening existing relationships, leveraging both internal expertise and external networks to deliver a seamless “one-stop-shop” client experience.
• Engaging regularly with key clients and partners, providing updates on performance, gathering feedback, and addressing service delivery and commercial requirements in a timely manner.
• Collaborating closely with global Collections Account Management teams to enhance customer satisfaction, optimize service delivery, and identify cross-selling opportunities.
• Supporting Business Development Managers in identifying and pursuing new opportunities, including preparing and delivering high-quality client presentations and proposals.
• Driving adoption of digital tools and platforms (e.g., Credit IQ), as well as promoting new service offerings to clients.
• Presenting tailored solutions and engaging stakeholders at all levels, including senior leadership, while providing regular performance feedback to senior management.
• Identifying market needs and service gaps and providing structured feedback to support continuous product and service development.

What qualification should you have?

A preferred candidate will demonstrate the following:

• Deep expertise in Order-to-Cash (O2C), Accounts Receivable, and Working Capital management, with a strong understanding of end-to-end financial processes.
• Proven experience within Financial Services, particularly in delivering both conventional and structured funding solutions, including Factoring, Trade Finance, Asset Finance, Working Capital, and Payments & Cash Management (PCM).
• Strong knowledge of Accounts Receivable and Payable processes, combined with a solid understanding of financial structures and financing solutions.
• Extensive experience in international account and channel management, ideally within a multinational, matrixed, and cross-functional environment.
• Analytical capabilities, including the ability to interpret key financial metrics, P&L statements, balance sheets, financial ratios, Working Capital (WoCa), and Cash Conversion Cycles.
• Highly collaborative team player with excellent organizational and time-management skills, adopting a full lifecycle (“cradle-to-grave”) approach to sales and client management.
• Proven ability to build and maintain strong relationships with internal stakeholders (sales/account managers) and external partners, advisors, and clients.
• Exceptional communication and presentation skills, with the confidence to engage and influence senior stakeholders, including C-suite executives.
• Experience in credit insurance is an advantage.
• Strong commercial acumen, with demonstrated expertise in business analysis, data interpretation, and information management.
• Ability to synthesize insights from multiple data sources and translate them into actionable strategies and client solutions.
• Client-focused mindset, with the ability to convert client needs into structured, realistic solutions aligned with overall business strategy.
• Skilled stakeholder manager, capable of influencing and coordinating across multiple levels and functions.
• Results-oriented and target-driven, with a strong sense of business ownership.
• High proficiency in written and verbal communication, ensuring clarity and professionalism.
• Strong organizational, presentation, and time-management skills, with attention to detail.
• Experience using CRM systems and digital sales tools, maintaining accurate reporting and pipeline management.
• Willingness to travel within Europe and occasionally internationally.
• Fluent in English; additional languages are a plus.

What do we offer?

• A dynamic, international and challenging work environment
• Training and support to reach your full potential including the opportunity for continuous professional development
• Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards
• Challenging tasks with individual development and training opportunities