Talent.com
Undutchables
Customer Success Manager | German & EnglishUndutchables • Amsterdam, The Netherlands
Customer Success Manager | German & English

Customer Success Manager | German & English

Undutchables • Amsterdam, The Netherlands
26 dagen geleden
Functieomschrijving
This is a Customer Success role owning a portfolio of accounts across the EUR region and wider EMEA markets, with a focus on M&A, Deals, and corporate transactions. You’ll be the trusted advisor clients call when the deal gets complicated. With the use of AI is how you’ll stay always one step ahead.

Own your customer portfolio
Lead customer meetings with LLM-built account briefs and stakeholder context already in hand.
Drive adoption and engagement across your accounts, with AI copilots flagging adoption gaps and churn risk signals before they escalate.
Own growth and retention through customer enablement, relationship management, and advocacy.
Deliver QBRs and success reviews grounded in usage and outcome data.

Be the trusted advisor
Guide, educate, and train new users on the companies platform to meet their specific business requirements and requests.
Partner with the Sales team on pricing, negotiations, and value articulation. Demonstrating commercial benefit to clients across EUR and EMEA.
Build and maintain deep knowledge of M&A, Deals, and Procure so you can position the companies value with confidence.

Connect the dots across the business
Act as the internal "Voice of Customer" with different LLMs helping you synthesise themes and feedback across conversations into clear signals for the Product team.
Collaborate internally with Marketing, Sales, other CSMs, and Support to align on account strategy and customer experience.

Requirements

  • Fluency in German and English is a must! (additional European languages are a plus).
  • 2+ years in Customer Success, Account Management, or a similar role in tech or SaaS.
  • Background in financial services, investment banking, legal, or corporate finance is a strong advantage.
  • Proven track record of growing and retaining accounts.
  • Confident communicator at all levels, both junior users to executive stakeholders.
  • Experience with CRM systems and a data-driven approach to relationship management.
  • AI fluency: You use LLMs (ChatGPT, Claude, Gemini) daily for work. Think of account prep, customer comms, QBR builds, and portfolio analysis.
  • The candidate must already be living in the Netherlands. Bonus if you live in the Amsterdam region.
  • The candidate must hold unrestricted working rights in the Netherlands. The company can not support with relocation and immigration.
  • The candidate must be able and willing to travel as required for work.

Benefits

  • Real AI development including tools, training, and the space to build workflows that actually change how you work.
  • Maxwell Leadership Program, book budget, and dedicated time to learn and grow.
  • Subsidised health insurance and generous paid leave (parental, birthday, community, anniversary)
  • Hybrid work model: 3 days in office and 2 days from home.
  • A salary within the above mentioned range.
Please note: the salary is determined by the previous work experience of the candidate.

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.
Maak een vacature-alert aan voor deze zoekopdracht

Customer Success Manager | German & English • Amsterdam, The Netherlands

Vergelijkbare banen

Customer Success Manager

ShiftbaseAmsterdam, The Netherlands

Lees de onderstaande informatie voor meer informatie over deze functie en solliciteer vervolgens om in aanmerking te komen.Shiftbase bouwt de self-driving assistent voor bedrijven die in shifts wer... Laat meer zien

 • Gesponsord

Account Manager Customer Success in Amsterdam - for Netherland residents only

YoungCapitalAmsterdam, NL-NH, NL

Account Manager Customer Success in Amsterdam Word Account Manager Customer Success in Amsterdam.Beheer key accounts, geef strategisch advies en verdien tot € 5.Wat ga je doen? Als Accountmanager... Laat meer zien

 • Gesponsord

Junior Customer Success Manager

WP SEO AIAmsterdam, Utrecht, NL

Do you want to kickstart your career in a fast-growing AI startup, help clients succeed and be part of an international team based in Amsterdam? This is your chance!.As a Junior Customer Success M... Laat meer zien

Customer Success Manager - EMEA (EU)

DroneShield Limitedamsterdam, noord holland, Netherlands

Work with cutting edge AI technology, making the world a safer and more secure place.DroneShield (ASX:DRO) offers an opportunity to solve some of world’s most challenging technical problems in the ... Laat meer zien

 • Gesponsord

Customer Success Manager

WP SEO AIAmsterdam, Utrecht, NL

Do you want to be part of a fast-growing international team where you have real ownership and room to grow? At WP SEO AI, you’ll work with a wide range of German businesses, helping them succeed an... Laat meer zien

Benelux Mid‑Market Customer Success Manager – Growth

Effectory B.V.amsterdam, noord holland, Netherlands

Amsterdam seeks a Mid-Market Customer Success Manager to support a diverse portfolio of customers in the Benelux.The role focuses on ensuring that clients gain value from the platform while driving... Laat meer zien

 • Gesponsord

German-Speaking Customer Success Lead

project44amsterdam, noord holland, Netherlands

A leading logistics technology company in Amsterdam is seeking a Customer Success Manager who is fluent in German and English.This role requires strong client-facing skills and 5-7 years of experie... Laat meer zien

 • Gesponsord

Customer Success Manager - Onboarding & Growth

Wundermartamsterdam, noord holland, Netherlands

A dynamic IT consulting company in Amsterdam is seeking a Customer Success Manager.This role focuses on building strong client relationships, enhancing customer satisfaction, and driving financial ... Laat meer zien

 • Gesponsord

Customer Success Manager - Benelux

Roadamsterdam, noord holland, Netherlands

About Road /h3 pRoad empowers companies across the EV ecosystem with the technology and services they need to grow and deliver seamless charging experiences.We provide the critical infrastructure t... Laat meer zien

 • Gesponsord

Benelux Mid‑Market Customer Success Manager — Drive Adoption & Growth

Effectoryamsterdam, noord holland, Netherlands

Effectory in Amsterdam is looking for a Mid-Market Customer Success Manager to manage a portfolio of about 50 customers in the Benelux region.This hands-on role involves ensuring customers successf... Laat meer zien

 • Gesponsord

Customer Success Manager

3Shapeamsterdam, noord holland, Netherlands

Productupdates /liliTraining sessies online en offline /li /ulp3Shape BeNeLux breidt het team uit en we zijn op zoek naar Customer Success Managers die het Benelux-team gaan versterken.In deze rol ... Laat meer zien

 • Gesponsord

Manager, Customer Success

Assentamsterdam, noord holland, Netherlands

Compensation: EUR - EUR - yearly /li /ul h3Company Description /h3 pAssent is the leading AI native platform for supply chain sustainability and compliance, trusted by complex manufacturers and... Laat meer zien

 • Gesponsord

Merchant Success Manager - for Netherland residents only

SOUSAmsterdam, North Holland, NL

At SOUS, we help independent food & beverage entrepreneurs grow.Our AI-powered SaaS platform enables new revenue streams, online visibility, and stronger customer relationships.As we enter our next... Laat meer zien

 • Gesponsord

Customer Success Manager Benelux (f/m/d)

trustedshopsamsterdam, noord holland, Netherlands

Bij Trusted Shops bouwen we aan de #1 Community of Trust in e-commerce.Als Customer Success Manager maak je deel uit van een doelgericht team dat bedrijven ondersteunt met innovatieve SaaS-oplossin... Laat meer zien

 • Gesponsord

Enterprise Customer Success Manager (Benelux)

Trustpilotamsterdam, noord holland, Netherlands

Requirements /h3 ul liFluent in Dutch/Flemish and proficient in English /li liYou have strong experience in Customer Success or Account Management in a SaaS or technology environment /li liA good u... Laat meer zien

 • Gesponsord

Customer Success Manager - SME - Benelux Market

Meltwater Groupamsterdam, noord holland, Netherlands

Customer Success Manager - SME - Benelux Market /h3pLocation: Amsterdam, Netherlandsbr/Date Posted: Mar 11, 2025br/Category: Sales /ppBegin your career as a Customer Success Manager at Meltwater, w... Laat meer zien

 • Gesponsord

Customer Success Manager | German & English

NL - W JBamsterdam, Netherlands

This is a Customer Success role owning a portfolio of accounts across the EUR region and wider EMEA markets, with a focus on M&A, Deals, and corporate transactions.You’ll be the trusted advisor cli... Laat meer zien

 • Gesponsord

Enterprise Customer Success Manager

Aiden | Guided selling for e-commerceutrecht, Netherlands

Overview /h3pAiden is looking for an Enterprise Customer Success Manager to own relationships with mid-to-upper market clients (€20–100K ACV).With 5+ years in SaaS Customer Success or Account Manag... Laat meer zien

 • Gesponsord

Customer Success Manager | German & English

UndutchablesAmsterdam, Kingdom Of The Netherlands, NL

This is a Customer Success role owning a portfolio of accounts across the EUR region and wider EMEA markets, with a focus on M&A, Deals, and corporate transactions.You’ll be the trusted advisor... Laat meer zien

 • Gesponsord

Customer Success Manager

Wundermartamsterdam, noord holland, Netherlands

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Wundermart /ph3HR Wundermart | Urban Historian | Researching Urban Peripheries of Istanbul (1923–202... Laat meer zien