Financial Support Services Specialist (gn) - Location: Noordwijkerhout NL

What you can expect

From Noordwijkerhout, we provide a complete mobility solution for the business market in the Netherlands, Belgium and Luxembourg from the very start. As a Financial Support Service Specialist, you are a crucial link in both our customer and sales processes.

As a Financial Support Services Specialist, you are responsible for carefully processing customer data and providing administrative support to the sales process. You play a crucial role in managing customer relationships through accurate data entry, credit checks and document processing. This role requires a high level of precision, responsibility and discretion when processing customer information in our systems.
The following activities are among your responsibilities:.

Your responsibilities:
- Processing and entering customer data in CRM and CAM systems
- Responding to requests by phone and email
- Performing credit checks and requesting guarantees
- Ensuring compliance with internal guidelines and quality standards
- Collaborating with the team leader on continuous process optimisation
- Processing and reporting outstanding payments in CAM
- Monitoring payments and following up on overdue receivables
- Coordinating payment arrangements with the team leader and account manager, and monitoring compliance with these arrangements
- Supporting customers with account discrepancies, in consultation with headquarters
- Answering customer questions about payments and invoices, both by phone and in writing
- Checking and managing direct debits (SEPA)
- Advising on whether to continue or block the customer relationship

What makes you stand out

- Availability of at least 32 hours per week
- Completed vocational (MBO) education in a technical or commercial field (and willingness to follow a shortened electrotechnical course)
- Ability to assess situations and translate them into concrete actions within existing processes
- Strong communication skills
- Driven and eager to learn
- Coordinating ability
- Stress‑resistant
- Hands‑on and structured: You know how to take on tasks and complete them, but you also recognise where action is needed or how processes can be improved
- Fluent in Dutch and English, both spoken and written; French and/or German is a plus

What we offer
- Market‑competitive salary
- Participation in the bonus scheme after 12 months
- An informal working environment with short lines of communication and a pleasant atmosphere
- 27 vacation days (based on 40 hours)
- Premium‑free pension
- Travel allowance
- Hybrid‑working options after 6 months (max. 2 days per week from home or fully remote)
- Free parking at our office in Noordwijkerhout

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!