Incident & Crisis Manager (Global Financial Infrastructure)

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Work at the heart of global finance — where resilience matters most.

As a Incident & Crisis Manager (Global Financial Infrastructure) in Swift’s Command Centre, you will lead the response to critical disruptions across a platform trusted by over 12,000 financial institutions worldwide. You will play a key role in protecting a highly regulated, high-availability environment where stability, trust, and precision are essential.

This is a high-impact role for experienced professionals who understand the demands of regulated environments and can lead with confidence when it matters most.

What you’ll do

• Lead the response to major incidents, coordinating cross-functional teams to restore services in a complex, regulated environment
• Provide calm, decisive leadership in high-pressure situations, ensuring clarity and direction when stakes are high
• Align technical, operational, and business stakeholders, driving fast and effective decision-making
• Deliver clear, credible communication to senior leadership, customers, and external stakeholders
• Contain impact and accelerate recovery by removing blockers and maintaining momentum throughout incidents
• Lead post-incident reviews, turning lessons learned into measurable improvements in resilience and readiness
• Use data and trends to proactively identify risks and strengthen incident response capabilities
• Promote a culture of operational discipline, accountability, and preparedness across the organisation
• Contribute to the evolution of the Command Centre as a centre of excellence for resilience

What you bring (Must-haves)

• Proven experience managing major incidents in a regulated environment (e.g. financial services, payments, banking, insurance, or critical infrastructure)
• Strong understanding of the operational, risk, and governance expectations that come with regulated environments
• Ability to stay composed, make sound decisions, and lead confidently under pressure
• Excellent stakeholder management, with the ability to influence senior leaders and align diverse teams quickly
• Clear, structured communicator, especially in high-stakes or time-critical situations

Nice to have

• Experience working in global or highly distributed organisations
• Exposure to resilience, risk, or compliance frameworks
• Experience driving continuous improvement from incident analysis
• Familiarity with 24/7 or on-call operational environments

Hybrid & location

Based in the Netherlands, with a minimum of 2 days per week in the office near Leiden, and flexibility to work remotely the rest of the week. Participation in an on-call rotation is required.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility- or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.