Customer Experience Agent (French Speaking)

Be the voice of MR MARVIS for our French customers. Join our Amsterdam HQ as a Customer Experience Specialist to deliver premium, thoughtful service that turns everyday interactions into memorable brand experiences. You will handle inquiries with care to make every customer feel heard, from discovery to long after delivery. Beyond closing tickets, you’ll bring a human touch to e-commerce, surprise our customers, and share insights to continually elevate the brand experience. About MR MARVIS MR MARVIS is an Amsterdam-based men's clothing brand launched in 2016, dedicated to creating the perfect shorts, trousers and tops. We are the largest Dutch clothing brand with a B Corp Certification; a label which is only awarded to companies that demonstrably make a positive impact and contribute to a better world. You’ve probably spotted us in vibrant cities such as Amsterdam, Antwerp, Munich and Brussels and we have a strong online presence across Europe. A diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at MR MARVIS. To make our employees feel marvellous, we offer pension schemes and disability insurance and give them the opportunity to invest in personal growth and development. What you'll do Customer Support & Engagement Provide premium support and answer inquiries across email, phone, chat, and social media. Act as the voice of the French customer by identifying trends and pitching ideas to improve the customer journey. Creative Customer Delight Elevate pre- and post-purchase touchpoints to ensure the MR MARVIS experience is unforgettable. Proactively surprise and delight customers through personalized gestures like handwritten notes, custom videos, and small gifts. Operations & Feedback Manage daily administrative tasks smoothly, including processing returns and responding to online reviews. Track your own performance metrics and share valuable customer feedback with the wider business. What you'll bring Essential Highly proficient in both spoken and written French and English. Clear, thoughtful communication skills with a natural ability to empathize and solve problems quickly. A practical, solutions-oriented mindset. Availability for at least 16 hours , including a minimum of one day per weekend per week. Nice to have Previous experience in a customer-facing environment (such as customer service, premium retail, sales, or hospitality). What you'll get Monthly bonus up to 10% of your salary; 25 vacation days; A pension scheme, because later is also important; Mobility allowance in case you live outside of Amsterdam; All equipment needed to set you up for success; Daily free & fresh lunch served at the office; 20% discount on the entire MR MARVIS collection; Monthly "Wellbeing budget for Swapfiets, Treatwell, or several gyms. Want to invest your budget? You can, via Peaks! Free unlimited access to OpenUp (coaching/psychologists platform) as well as Meditation Moments (meditation App); Hybrid working with an inspiring office in the heart of Amsterdam; Join a B-corp and make a real impact; Working in a fun, international team at a fast growing scale-up; Amazing team events and weekly Friday drinks with your colleagues. MR MARVIS is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees. A diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at MR MARVIS.