Business Operations Specialist

Operations Specialist (Customer Fulfillment Team)

Location: Almere or Utrecht, NL | Reports to: Team Leader, Customer Fulfilment

Why Toshiba Global Commerce Solutions?

At Toshiba Global Commerce Solutions, Inc., we’re not just enabling the retail industry—we’re transforming it. Recognized globally as the market share leader in retail store technology, we work with many of the world’s top retailers to deliver innovative, integrated solutions that connect in-store and digital experiences.

Every day, we help our customers to solve complex, real-world challenges and create more engaging, efficient and meaningful shopping experiences through cutting-edge technology. From advanced Point-of-Sale systems to next-generation in-store innovations, our end-to-end solutions keep retailers ahead in a rapidly evolving market.

Guided by our "Together Commerce" philosophy, we collaborate closely with clients to drive meaningful results—with insight, integrity, and impact. As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. If you're driven by innovation, inspired by transformation, and ready to shape the future of global commerce, you’ll find your place here.

What's 'In-store'? - Role Overview

As the Operations Specialist (Customer Fulfillment), you’ll manage a wide range of commercial activities for our direct accounts and business partners. A valued member of the European Supply Chain department, you’ll collaborate and knowledge-share within a diverse, multilingual team and engage with a variety of leading Retail customers.

In this position, you will have the autonomy to work independently on both routine and complex scenarios whilst also engaged cross-functionally to problem solve and steer the business forward. You’ll develop strong process knowledge, use departmental tools confidently, and help onboard and support new team members when needed. If you're looking for a role where you can challenge yourself, make a difference, and grow with the business, we'd love to hear from you.

Flexibility to adjust working hours, particularly around month-end and quarter-end, is important for success in this role. A strong command of English and Dutch are essential, whilst proficiency in another European language such German or French is advantageous.

Key Responsibilities

Provide support for all commercial activities relating to customer fulfillment and order management:

• Review, validate, process and manage customer orders work using Oracle modules to manage contracts in a timely and accurate manner.
• Work closely with the European Supply Chain team to monitor, prioritize product delivery and any logistic issue.
• Provide contractual, operational, and transactional support directly to our internal and external customers.
• In collaboration with Finance, investigate and resolve billings issues or discrepancies in a professional manner, maintaining customer contact and keeping a documented record.
• Maintain and improve processes, focusing on efficiency, automation, and reducing manual work.
• Support annual budget planning, quarterly forecasting and audits by maintaining accurate, accessible records.
• Contribute to team knowledge by developing expertise with tools and processes and assisting with training of new employees.

What We’re Looking For

• Previous experience in sales support, operations, order fulfillment or equivalent.
• Experience in contract and order management.
• Proficiency in Microsoft Office, especially Excel; familiarity with SharePoint and PowerPoint is a plus.
• Ability to communicate clearly and professionally in English, Dutch, and an additional European language to meet customer and business needs.
• Highly organized, detail-oriented, and able to manage competing priorities.
• Collaborative, customer-focused, and comfortable working independently.

Why Join Us?

At our company, you'll have the opportunity to make a real impact in a collaborative and fast-paced international environment. We value fresh ideas, encourage continuous learning, and empower our people to take ownership of their work.

Joining our team means you'll:

• Be part of a supportive, collaborative culture where your contributions are valued.
• Work on meaningful projects that influence the business and drive innovation.
• Have opportunities to develop your skills and grow your career.
• Collaborate with talented colleagues across multiple functions and countries.
• Enjoy the flexibility and autonomy to do your best work while maintaining a healthy work-life balance.

EEO

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.hilton@toshibagcs.com to inform of any requests.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.