Customer Operations Team Leader | Nieuwegein
Logistics at full potential
Do you enjoy leading teams, building strong customer relationships, and making processes better every day?
At GXO, we're looking for a Customer Operations Team Leader to take ownership of our Customer Service and Administration teams in Nieuwegein. This is more than a traditional customer service role. You'll be at the center of the operation, working closely with customers, suppliers, and internal stakeholders to ensure exceptional service while helping your team grow and succeed.
If you're someone who enjoys solving challenges, developing people, and creating lasting customer partnerships, this could be the next step in your career.
What you'll be doing
- Leading, coaching, and developing the Customer Service and Administration teams.
- Creating a positive, high-performing environment where people can thrive.
- Acting as the main point of contact for customers and suppliers, building trusted long-term relationships.
- Identifying opportunities to improve processes, collaboration, and service delivery.
- Managing escalations and finding practical solutions to operational challenges.
- Monitoring team performance and reporting on key objectives and results.
- Delivering customer presentations and hosting site visits.
- Contributing to the wider management team through participation in an on-call rotation.
Why this role stands out
This role offers a unique combination of:
✅ People leadership and coaching
✅ Customer relationship management
✅ Process improvement and continuous improvement projects
✅ Cross-functional stakeholder management
✅ Exposure to senior customers and suppliers
✅ The opportunity to make a real impact on how the operation performs
You'll have the freedom to influence ways of working, improve customer experience, and help shape the future success of the site.
This role could be a great fit if you
- Have experience leading a customer service, customer operations, or administrative team.
- Enjoy helping people develop and perform at their best.
- Are confident working with customers, suppliers, and senior stakeholders.
- Like solving problems and improving processes.
- Feel comfortable presenting to customers and representing your team.
- Speak both Dutch and English fluently.
What you'll get in return
- A competitive salary and benefits package.
- The opportunity to grow your career within a global organization.
- A role where your ideas and initiatives genuinely make a difference.
- A supportive and collaborative working environment.
- The chance to work with a team that values ownership, development, and continuous improvement.
Ready for your next leadership challenge?
If you're looking for a role where you can combine people leadership, customer engagement, and operational improvement, we'd love to hear from you.
Join GXO and help create an even better experience for our customers, partners, and teams.
Unlock the potential of your future!
Your work environment
Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics oversee their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.
GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries, like e-commerce, food & retail and industrial multinationals. In the Northern Europe region GXO operates from +50 different locations.
Want to know more about GXO Logistics?
Watch the video below or visit our website: www.gxo.com
https://www.youtube.com/watch?v=3P7NC8gl3bg
Interested?
Apply via the button and upload your most recent CV—we’d love to hear from you.
For more details, please contact Valerie Libunao, Corporate Recruiter. She can be reached via email at valerie.libunao@gxo.com