We help fruit companies move from reactive quality checks to connected, predictive decisions. RipeWise runs ripening programs and gives your team the input to optimize fruit ripeness, homogeneity consistency, and shelf life without guesswork. EYE on Fruit helps to manage quality data along the supply chain and uses data to make better and more consistent decision every day.
You're involved from the first sales conversation through to daily use on the ripening floor. You help win the deal, then make sure RipeWise or EYE on Fruit earns its place.
• You join pre-sales conversations to demo RipeWise and answer the technical questions a prospect's ripening team will ask.
• You scope what a new customer actually needs before the contract is signed, so implementation doesn't start with surprises.
• You configure RipeWise and EYE on Fruit for each new customer, matching the setup to their ripening rooms and their process.
• You work closely with our development team on new developments, integrations, and configuration issues you can't solve alone.
• You train ripening specialists and QC leads to read the data and act on it.
• You stay close to customers after go-live. You check in, spot friction early, and solve it before it becomes churn.
• You translate what prospects and customers need back to our product and development team. You're their voice inside EFQ.
• You track adoption and usage, and you know which accounts need attention before they ask for it.
• You build the playbooks, checklists, and onboarding materials that make the next implementation faster than the last.
• At least 3 years in a customer-facing role at a SaaS company, ideally with pre-sales or solution-consulting exposure alongside onboarding or customer success.
• Fluent in English. Dutch is a plus.
• Comfortable configuring technical software yourself, and comfortable working directly with developers to solve what you can't.
• Experience in the fresh produce sector is a plus, not a requirement. We'll teach you the fruit.
• Confident in front of a prospect. You can run a demo and hold your own in a technical conversation.
• Structured. You keep track of ten accounts at once without dropping any of them.
• Direct. You'd rather flag a problem early than let it grow quietly.
• Curious. You ask why a customer's processes behaves the way they do, not just what setting to change.
• Analytical. You break down a customer's ripening process and their data to find where it's actually going wrong.
• A critical thinker. You question a request before you configure it, so you solve the real problem, not just the symptom.
• Good at connecting the dots. You spot the same issue showing up at three different customers before anyone else does.
• You have finished higher professional education working and thinking level.
• €4,000–6,000 gross per month, based on experience.
• A hybrid role based in Utrecht.
• International role with travels abroad
• Full-time position, direct impact on how fruit companies run their ripening operations.
• A product that's already live with customers. You're not building from zero.
Implementation & customer success consultant • Utrecht, Utrecht, Netherlands
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