Location: Maastricht Airport
Hours: Full time, 40 hours per week
Important: This position does not qualify for sponsorship.
Are you accurate, proactive, and comfortable taking ownership in a busy logistics environment? We’re looking for a Medior Logistics Support Coordinator to join our Control Tower Support Team and help keep transport operations running smoothly.
Purpose of the role
In this role, you’ll support day-to-day transport execution, milestone management, documentation accuracy, carrier follow-up, and exception handling. As a medior team member, you’ll also be expected to spot recurring issues, take initiative, and help improve the way we work.
Responsibilities
• Monitor and update transport milestones accurately in the transport management system, including pickup, transit, delivery, and exceptions.
• Follow up with carriers, internal teams, and external partners to confirm bookings, retrieve PODs, resolve day-to-day issues, and keep shipments moving.
• Check, upload, and maintain shipping documents in line with SOPs, client requirements, carrier standards, and basic compliance expectations.
• Identify delays, data quality issues, or recurring operational problems, escalate where needed, and support practical follow-up actions.
• Maintain accurate shipment records and contribute to reporting for planning, customer service, claims, and operational reviews.
• Support process improvements by sharing observations, suggesting practical changes, and helping the team work more consistently and efficiently.
Requirements
• No less than 3 years of experience in logistics, transport, supply chain support, carrier coordination, or a similar operational role.
• Confidence working with logistics systems, transport milestones, shipment data, and documentation processes.
• Strong attention to detail, good data accuracy, and the ability to spot when something does not look right.
• Clear written and verbal communication skills in English, with the confidence to follow up with carriers, colleagues, and other stakeholders.
• Good Excel skills and the ability to work with reports, shipment overviews, and operational data.
• A proactive, reliable, and solutions-focused way of working, with the confidence to take ownership without needing constant guidance.
• Ability to stay organised and calm when priorities change or volumes are high.
Nice to have
• Experience in a 3PL or 4PL environment.
• Basic knowledge of customs procedures or transport claims.
• Experience with Tableau or other reporting tools.
• Additional language skills relevant to carrier or client regions.