Senior Business Developer/Business Analyst

Introduction

• 36 hours per week
• Start: 31 August 2026
• Duration: 01 March 2027
• Extension is possible
• Hybrid way of work
• ZZP is allowed
• Relocation is not possible

Job description

Assignment context

Digital Channels Enabling is responsible for the identification and authentication capabilities within our digital channels (App and Web). These capabilities are among the most frequently used customer journeys and include functionalities such as login, authentication, and digital signing. The team focuses on delivering a seamless, secure, and customer-friendly experience while enabling the organization to meet business, security, and regulatory requirements. We are looking for a senior Business Developer who can independently navigate a complex stakeholder landscape and take ownership of delivering high-quality requirements that enable successful implementation. The app focused candidate needs to have experience in Google analytics and tagging.

Description of activities

- Analyze and translate business needs into clear requirements for the development team. Collaborate closely with Product Owners, UX designers, engineers, architects, and other stakeholders to refine prioritized backlog items.

- Perform in-depth analysis of customer journeys, processes, risks, and dependencies.

- Define requirements, acceptance criteria, and supporting documentation to enable successful implementation.

- Coordinate with internal stakeholders, including CISO and other enabling teams, to ensure end-to-end delivery of solutions.

- Challenge assumptions, identify opportunities for improvement, and proactively drive decision-making.

- Support agile ceremonies and contribute to a high-performing team environment.

- Ensure proper administration and maintenance of work items, requirements, and decision-making.

We are looking for a 3 FTEs in total:

- One web focused

- One app focused

- One experienced in both web and app

With the following results (SMART)

- Well-defined and actionable requirements for prioritized backlog items

- Successful delivery of customer-centric identification and authentication capabilities.

- Improved customer experience across app and web channels.

- Effective alignment between business, security, and technology stakeholders.

- Clear documentation and traceability of requirements and decisions.

- Timely delivery of complex initiatives with multiple dependencies.

- Contribution to a high-performing agile team that continuously improves and delivers value.

Requirements

Desired education

- Bachelor's or Master's degree, preferably in Business Administration, Information Management, Information Technology, Digital Innovation, or a related field.

- 5+ years of relevant experience in Business Development, Business Analysis, Product Development, or a comparable role within a digital environment.

- Relevant certifications in Agile/Scrum, Business Analysis, or Product Development are considered a plus.

Relevant knowledge

- Digital channels and customer journeys

- Identification, authentication, authorization, and digital signing concepts (a plus).

- Agile/Scrum and product development practices.

- Requirements engineering and business analysis methodologies.

- Customer experience and digital product development.

- Security, risk, compliance, and privacy considerations in digital environments.

- Stakeholder management in a complex organizational landscape.

- Experience working in multidisciplinary teams within large organizations

Relevant skills

- Business analysis and requirements.

- Translating business needs into functional requirements, user stories, and acceptance criteria.

- Managing and influencing stakeholders at different organizational levels.

- Strong written and verbal communication skills.

- Analytical thinking and problem-solving.

- Backlog refinement and prioritization support.

- Structuring and documenting work effectively.

- Facilitating workshops and aligning diverse stakeholder interests.

- Working independently while maintaining strong collaboration with the team.

Competences

- Proactive and results-oriented.

- Strong team player with excellent collaboration skills.

- Customer-focused mindset.

- Curious and able to deep dive into complex topics.

- Structured and detail-oriented.

- Comfortable operating in a dynamic and fast-paced environment.

- Strong interpersonal and influencing skills.

- Continuous improvement mindset