Account Director

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Power Conversion serves leading OEM customers in semiconductor equipment, healthcare, professional automotive and renewable energy markets. With projected revenue over €220 million in 2026, the business continues to scale in complexity, strategic importance and customer engagement. The Account Management organization is responsible for safeguarding and growing existing customer business throughout the product lifecycle while maintaining strong profitability and customer satisfaction.

About

The Account Director reports directly to the Head of Business Line, Power Conversion and is a core member of the Power Conversion Management Team. The role works closely with Sales, Development, Technology and Operations leadership to ensure long‑term customer success and business continuity.

Several strategic customers operate across multiple business lines. The Account Director acts as the senior relationship owner for these customers and serves as the primary escalation point for significant commercial and operational matters across the broader organization.

About the position

The Account Director is accountable for protecting and expanding strategic customer relationships while driving revenue growth, margin improvement and business continuity.

The role combines executive customer engagement, commercial leadership and people leadership to ensure sustainable growth across the existing customer portfolio.

Responsibilities
Your responsibilities

Customer Strategy & Relationship Management

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• Develop and execute account strategies aligned with Business Line objectives.
  
• Build and maintain relationships with Senior Director, VP, SVP and Executive‑level customer stakeholders.
  
• Drive customer retention, satisfaction and long‑term partnership development.
  
• Represent the voice of the customer within the organization.
  
• Act as the executive point of contact and escalation path for strategic customers.
  
• For customers operating across multiple business lines, ensure alignment and coordination across the broader organization and serve as the primary escalation point for commercial and operational issues, regardless of the originating business line.
  

Commercial Performance & Profitability

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• Own revenue, margin and profitability performance across the account portfolio.
  
• Lead contract negotiations, pricing discussions and price increase implementation.
  
• Drive account expansion through upselling and portfolio growth opportunities.
  
• Balance customer needs with business objectives and operational realities.
  

Lifecycle Management

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• Customer facing for successful lifecycle management from product introduction through end‑of‑life.
  
• Ensure customer alignment and commercial closure and product phase‑outs.
  
• Collaborate with Development, Technology, Operations and Quality teams to ensure delivery performance and business continuity.
  
• Translate customer feedback, quality concerns and improvement priorities into internal actions through QLTCs and other governance processes.
  

Leadership & Organization Development

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• Lead and develop a team of (Key) Account Managers.
  
• Foster a customer‑centric, high‑performance culture.
  

What We Offer

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• Performance‑based salary growth that rewards your results
  
• 33 vacation days per year, including public holidays
  
• Flexible working hours
  
• Time‑for‑time compensation when working extra hours
  
• Strong focus on personal development, supported by a tailored growth and learning plan
  
• Extensive career opportunities, with progression across a wide range of functions and projects
  
• A young, entrepreneurial, and innovative company culture where initiative is encouraged
  
• Free access to the company gym
  
• Free lunch, dinner and healthy snacks available every day on‑site
  

What You Bring

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• Extensive account management or senior commercial leadership experience in complex technology‑driven environments.
  
• Proven experience managing large strategic OEM customers.
  
• Strong track record in commercial negotiations, price realization and profitability management.
  
• Demonstrated ability to influence Senior Director, VP, SVP and Executive‑level stakeholders.
  
• Experience leading and developing commercial teams.
  
• Master’s degree in Business, Engineering or a related discipline.
  
• Strong commercial acumen, executive presence and stakeholder management skills.
  
• Enterprise‑minded, fact‑based and structured operating style.
  
• Comfortable operating in complex customer environments with high strategic and commercial impact. xnkfpon
  
• Willingness and ability to travel internationally.