Supervisor (32 hours), Tommy Jeans - Kalverstraat Amsterdam

Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok)

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Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok)

About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.

Responsibilities Include

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• Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
  
• Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
  
• Participate in weekly management meetings and other staff meetings.
  
• Clearly communicate to staff all marketing and sales promotions.
  
• Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers’ an exemplary store journey.
  
• Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
  
• Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
  
• Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
  
• Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
  
• Focus staff on the importance of quality relationships with internal & external customers.
  
• Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
  
• Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
  
• Work with the management team to build a talent pool for key positions, including possible successors.
  

About YOU

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• You’ll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  
• You’ll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
  
• You’ll be an effective communicator with the ability to build relationships with ease.
  
• You’ll be a team player who recognises and celebrates the contributions and achievements of others.
  
• You’ll be confident in giving feedback that promotes positive behavioral change.
  
• You will work well with change, being able to quickly adapt and work with pace.
  
• You will be energetic and authentic showing a clear presence on the shop floor.
  
• You’ll approach all issues with a ‘can do’ approach and act with initiative to find in store solutions.
  

About WHAT WE OFFER

At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

Tommy Hilfiger is een van 's werelds toonaangevende designer lifestyle-merken, internationaal erkend voor het vieren van de essentie van de "klassieke Amerikaanse coole" stijl. Tommy Hilfiger, opgericht in 1985, levert premium styling, kwaliteit en waarde aan consumenten over de hele wereld met een breed scala aan collecties, waaronder Hilfiger Collection, Tommy Hilfiger Tailored, sportkleding voor heren, dames en kinderen, Tommy Hilfiger Denim, accessoires en schoenen. Daarnaast heeft het merk een licentie voor een reeks producten, waaronder geuren, brillen, horloges en woninginrichting. Tommy Hilfiger, dat in 2010 door PVH Corp. werd overgenomen, heeft wereldwijd meer dan 17.000 medewerkers en een uitgebreid distributienetwerk in meer dan 115 landen en 1.600 winkels. De wereldwijde detailhandelsverkopen van het merk Tommy Hilfiger bedroegen in 2015 6,5 miljard dollar.

Over DE FUNCTIE

Onze winkels zijn het leven en de ziel van ons bedrijf. Ze fungeren als onze belangrijkste contactpunten met ons steeds evoluerende klantenbestand. Naarmate de wereld van de detailhandel evolueert, zijn wij als bedrijf van mening dat, om alle andere onderdelen van de keten te laten werken, onze winkels de toon moeten zetten van waar het bij onze twee merken allemaal om draait. Ongeacht waar onze consumenten uiteindelijk een aankoop doen, onze winkels zijn altijd toonbeeld van onze geweldige merken. Als gevolg hiervan zijn onze locaties van het grootste belang, moet de eersteklas ervaring vanzelfsprekend zijn en mogen onze normen in de winkel nooit twijfelachtig zijn.

Om dit te bereiken, streven we ernaar om de personen in dienst te nemen die de waarden en normen van ons bedrijf kunnen omarmen; die geobsedeerd zijn door het leveren van geweldige service aan onze klanten en die echt geloven dat om relevant te blijven in de wereld van vandaag, we wendbaar moeten zijn en ons moeten aanpassen aan veranderingen en evolutie.

De Supervisor speelt een sleutelrol bij het bereiken van deze normen, ze geven het goede voorbeeld, omarmen onze ondernemersgeest en inspireren hun teams door hun passie en geloof in onze merken.

Verantwoordelijkheden Omvatten

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• Zorgen voor een efficiënte werking van de winkelvloer, om de hoogste niveaus van klantenservice, verkoop en winst te bereiken.
  
• Ondersteuning van het managementteam dat alle personeels-, product- en merchandisingfuncties, bedrijfsprocessen en resultaten voor de winkel beheert.
  
• Deelnemen aan wekelijkse managementvergaderingen en andere personeelsvergaderingen.
  
• Communiceer alle marketing- en verkoopacties duidelijk aan het personeel. xnkfpon
  
• De verkoop op de winkelvloer stimuleren en winkeldoelen overtreffen door het team te motiveren om deze doelen te bereiken, terwijl we onze klanten een voorbeeldige winkelervaring bieden.
  
• Stimuleer consequent een positieve winkelervaring door alle klanten en collega's