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GSM - Green SM
Driver Learning & Engagement Team LeaderGSM - Green SM • Amsterdam, North Holland, Netherlands
Driver Learning & Engagement Team Leader

Driver Learning & Engagement Team Leader

GSM - Green SM • Amsterdam, North Holland, Netherlands
1 dag geleden
Functieomschrijving

GSM is seeking a proactive and people-oriented Driver Learning & Engagement Team Leader to support the development of driver capability, engagement, and communications across the Netherlands market.

This role will be responsible for coordinating and executing driver training, engagement activities, and communication initiatives to ensure a positive and consistent driver experience throughout the driver lifecycle. Working closely with Operations, HR, Recruitment, and local leadership teams, the Team Leader will help improve driver performance, satisfaction, retention, and alignment with GSM's service standards and company culture.


Key Responsibilities

1. Driver Learning & Development

  • Coordinate and deliver driver onboarding, refresher training, compliance, safety, and service quality programs.
  • Support the development and continuous improvement of training materials and learning content.
  • Monitor training completion, attendance, and effectiveness.
  • Work closely with Operations to identify driver performance gaps and recommend learning interventions.
  • Ensure training records and documentation are properly maintained and compliant with company requirements.
  • Support trainers and external training partners when required.

2. Driver Engagement & Experience

  • Execute driver engagement initiatives, events, recognition programs, and community activities.
  • Support the implementation of monthly and quarterly engagement plans to improve driver satisfaction and retention.
  • Gather driver feedback through surveys, meetings, and other engagement channels.
  • Coordinate follow-up actions with relevant stakeholders to address driver concerns.
  • Promote GSM culture and values within the driver community.
  • Support activities that enhance the overall driver experience from onboarding through long-term retention.

3. Driver Communications

  • Coordinate driver communications across approved channels.
  • Prepare and distribute operational updates, policy announcements, training communications, and engagement content.
  • Ensure drivers receive timely and accurate information regarding operational changes and company initiatives.
  • Maintain communication channels and driver community platforms.
  • Monitor driver feedback and escalate issues when necessary.

4. Team Coordination & Stakeholder Management

  • Support the management of Driver Learning & Engagement activities across the Netherlands market.
  • Coordinate closely with Operations, HR, Recruitment, Fleet, and local leadership teams.
  • Track and report key metrics related to training participation, driver engagement, and communication effectiveness.
  • Provide recommendations for continuous improvement based on feedback and operational data.
  • Assist in implementing new initiatives and best practices from Global and Regional teams.

Requirements

  • Bachelor's degree in Human Resources, Education, Communications, Business Administration, Psychology, or a related field.
  • 3-5 years of experience in Learning & Development, Employee/Driver Engagement, Internal Communications, Operations, Customer Experience, or related functions.
  • Experience coordinating training, engagement, or communication programs for frontline workforces.
  • Strong stakeholder management and organizational skills.
  • Ability to manage multiple projects and priorities simultaneously.
  • Data-oriented mindset with the ability to track and analyze program results.
  • Excellent communication and presentation skills in English.
  • Ability to build trust and maintain positive relationships with drivers and frontline employees.
  • Experience in mobility, transportation, logistics, ride-hailing, hospitality, or operational environments is preferred.
  • Fluent in English, Dutch is a strong advantage
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Driver Learning & Engagement Team Leader • Amsterdam, North Holland, Netherlands

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