Overview
Summary: We are currently looking for a Customer Service & Pro-Express Specialist (based in the Netherlands – ideally in the Weert area, as the responsibilities include daily presence in the Pro-Shop, located there).
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Responsibilities
- Provide in-person assistance to customers visiting the Pro Express Shop, offering expert advice on security products, such as cameras and alarm systems.
- Process customer orders efficiently and accurately through the order entry system.
- Assist customers by phone and email regarding product inquiries, order status and post-purchase support.
- Recommend suitable product alternatives when specific items are out of stock or unavailable.
- Maintain up-to-date knowledge of available inventory and product specifications.
- Ensure a high level of customer satisfaction by providing friendly, solution-oriented service.
- Collaborate with warehouse, logistics and sales teams to ensure timely order fulfillment.
- Keep the shop well-organized, clean and stocked with current product information and promotional materials.
Qualifications
- Min. Bachelor degree (or equivalent), most preferably in business or technical area (however, not a hard requirement).
- Min. 1 year of proven experience in customer service, preferably in a retail or technical products environment. Fire industry experience will be a strong asset.
- Familiarity with basic computer systems and order management tools.
- Fluent in English and Dutch.
- Basic knowledge of security products (e.g., cameras, alarm systems) or strong willingness to learn.
- Excellent communication and interpersonal skills, both in person and over the phone.
- Strong attention to detail and accuracy in order entry and inventory checking.
- Ability to problem-solve and suggest alternative solutions, when products are unavailable.
- A proactive, customer-first attitude and a team-player mindset, highly motivated. xnkfpon
Seniority level
Employment type
Job function
Industries
- Public Safety and Fire Protection
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