We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses, offering products such as Essilor, Ray‑Ban, Oakley, and others across more than 150 countries.
Voor de volgende functie kunnen diverse soft skills en ervaring vereist zijn. Zorg ervoor dat u het onderstaande overzicht zorgvuldig controleert.
Your role
The position of Optician Customer Service Executive offers variety in your daily work, individual responsibility, independence, and a great team atmosphere. You will join a team that supports each other and where exceeding customer expectations is central to what we do!
Main responsibilities
- Act as the first point of contact and sparring partner for our Optician customers.
- Handle customer inquiries by phone regarding all our products.
- Proactively approach customers and assist them in making the right choices for their clients.
- Ensure customers receive the correct products.
- Inform customers about services, campaigns, trainings, and products.
- Proactively advise on marketing actions and training modules.
Main requirements
- Dutch speaker required.
- Affinity with optics.
- Interest in working in-depth with optical products.
- Desire to share your professional knowledge with other opticians.
- Bachelor-level education or equivalent, with formal training in the optics field.
- Independent, flexible, accurate, customer‑oriented, and professional.
- Strong listening skills and ability to focus in a collaborative office environment.
- Motivation to take pride in your work.
Our Diversity, Equity and Inclusion commitment: We are committed to creating an inclusive environment for all employees. xgiwjmb We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.