Packsize Amsterdam, North Holland, Netherlands
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Overview
Join to apply for the IT Support Specialist role at Packsize. Packsize is relocating its European headquarters to Amsterdam, marking an exciting new chapter in the history of Packsize Europe. We are an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing, focused on delivering what’s right for our customers, their customers and the planet.
About The Role: In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, and servers, along with related hardware and software. Tasks include end-user support, license tracking, asset management, performing PC maintenance, and upgrades. May also be involved with the administration of applications for end-users such as Okta, Microsoft, etc.
Responsibilities
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Deliver comprehensive helpdesk assistance and proficiently address issues to ensure optimal resolution and utmost satisfaction for end users
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Document internal procedures
- Install, test, and configure new workstations, peripheral equipment, and software
- Maintain inventory of all equipment, software, and software licenses
- Manage mobile devices for all Packsize employees through Intune and FreshService
- Assign users and computers to proper groups in Active Directory
- Run multi-media conferencing solutions and collaborate with meeting stakeholders to present relevant content
Qualifications
- 5+ years of experience in IT support-related roles such as helpdesk technician, support engineer, or technical support specialist
- Bachelor’s or master’s degree in information technology, Computer Science, Information Systems, Network Administration, Cybersecurity, or a related field, or equivalent experience
- Proficient in Microsoft Office suite, Windows, and Apple operating systems
- Experience with DNS/DHCP, Client VPN, and Active Directory
- Experience with IT ticketing systems and ITIL, mobile devices, and other computer hardware
- Fluent in English, both written and spoken
- Flexible and solution-oriented approach to work
Nice to have
- Ability to speak Dutch or other European languages
- Microsoft MS-900 (Microsoft 365 Fundamentals) certification or equivalent experience
- Experience in working in an international environment
- FreshService ticketing system
- Experience with Workday
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. xgiwjmb
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Packaging and Containers Manufacturing
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