System & Application Support Engineer

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

As a System & Application Support Engineer at SWIFT OPCNL, you will play a crucial role in ensuring the smooth and efficient operation of our critical systems and applications. You will provide expert technical support, troubleshoot complex issues, and boost the stability and performance of our infrastructure—working in rotating daytime shifts. Join a supportive team, learn from experienced engineers, and make a visible impact for internal and external customers. Ready for your next challenge?

What to Expect:

In this role you will:

• Provide technical support and troubleshooting for SWIFT OPCNL's systems and applications, including incident resolution, problem analysis, and root cause identification
• ·Monitor system performance and availability, proactively identifying and addressing potential issues before they impact users
• Perform routine system maintenance, including patching, upgrades, and configuration changes, adhering to established ITIL best practices
• Collaborate with development teams to understand new application deployments, participate in testing, and ensure seamless integration into the production environment
• Document technical procedures, support guides, and knowledge base articles to facilitate efficient problem-solving and knowledge sharing
• Participate in an on-call rotation to provide out-of-hours support for critical incidents
• Identify opportunities for automation and process improvement to enhance operational efficiency
• Communicate effectively with internal stakeholders and end-users regarding technical issues and resolutions
• Contribute to disaster recovery planning and testing efforts

What will make you successful:

We are seeking professionals with:

• Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• Proven experience in system administration or application support role·
• Solid understanding of operating systems (e.g., Linux, Windows Server) and networking fundamentals
• Experience with scripting languages (e.g., Python, Bash, PowerShell) for automation and task execution
• Familiarity with database technologies (e.g., SQL Server, Oracle) and the ability to perform basic queries
• Experience with monitoring tools and incident management systems·
• Strong analytical and problem-solving skills with a meticulous attention to detail
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences
• Ability to work independently and as part of a team in a fast-paced environment
• ITIL Foundation certification is a plus

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.