Service Delivery Manager - Telecoms

Role

Ready to take service delivery to new heights?

You’ll have the opportunity to join a team as a Service Delivery Manager, driving excellence in customer satisfaction and account management.

Here’s what you can expect:

• You’ll be at the forefront of customer interactions, ensuring smooth service delivery and managing key accounts with precision.
• You’ll have the autonomy to identify and resolve issues before they arise, proactively providing solutions and exceeding customer expectations.
• You’ll be part of a supportive team, working collaboratively to optimize service delivery and upsell additional products and services.

Join them and make a significant impact on their customers’ experience and business success.

Apply here.

• Customer facing SDM
• Escalation’s
• Key Account Management
• Customer & Stakeholder Management
• Up-Selling
• Spotting problems before they arise
• ITIL Foundation (methodology at least) if not they will fund it
• Base salary: €65k
• Variable: 10%
• OTE €72k
• Lease car, category 3, meaning:
• €720 in case of Car on Petrol
• €820 Electric
• Mobility budget in case of own transportation: €820
• Mobile Phone
• Pension
• FiscFree