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Customer Service Order Management Specialist

Gi Life SciencesAmsterdam Area, Netherlands

18 dagen geleden

Functieomschrijving

Customer Service Specialist (Benelux / Order-to-Cash / SAP) - Pharmaceutical Sector - Amsterdam

Salary : up to 4200€ per month

Company : Global Pharmaceutical Company

Contract : 12-Month Initial Contract (potential for extension / longer term)

Work Model : Full-Time (40h), Hybrid(Mon,Tues,Thurs office days)

Location : Amsterdam, The Netherlands

Are you an experienced Customer Service or Order Management Specialist with strong SAP skills and fluent Dutch & English?

Join a leading global biopharmaceutical company as a Customer Service Specialist - Order Management, in Amsterdam !

What We Offer :

Salary : Up to 4200€ per month
Contract : Initial 12-month contract with the possibility of extension or longer-term opportunities.
Location : Modern office in Amsterdam, easily accessible.
Work Environment : Full-time (40h / week), on-site role within a collaborative team.
Development : Career progression opportunities and continuous training provided.

Key responsibilities include :

Order Management

Process customer orders (wholesalers, hospitals, pharmacies) in SAP and ensure On-Time In-Full (OTIF) delivery.

Proactively follow up on order statuses and resolve delays or discrepancies.

Customer Interaction & Issue Resolution

Act as the first point of contact for customer queries, returns, and complaints.

Investigate product complaints and collaborate with internal stakeholders to ensure timely resolutions.

Support recall procedures and contribute to GDP-focused meetings .

Master Data & Pricing Management

Maintain accurate customer data in SAP and coordinate the setup of new customers.

Collaborate with internal teams (Regulatory, Finance) to manage credit limits, pricing, and commercial terms.

Accounts Receivable & Cash Collection

Professionally contact customers to collect past-due balances and resolve payment issues.

Partner with Finance to review open balances and discrepancies.

Compliance & Documentation

Ensure all processes comply with Good Distribution Practices (GDP) and corporate policies.

Maintain accurate documentation of activities and procedures.

Qualifications and Experience :

4+ years of experience in Customer Service (B2B) , Order Management , Distribution, or Supply Chain.

Hands-on experience with SAP (essential).

Fluency in both Dutch and English (written and verbal).

Strong attention to detail, organizational skills, and the ability to prioritize effectively.

Proactive, adaptable, and skilled in stakeholder communication.

Nice-to-Have

Fluency in French .

Knowledge of Good Distribution Practice (GDP) and / or experience in the pharmaceutical industry.

Interested?

Apply now by clicking "Easy Apply" and uploading your updated CV, and feel free to contact :

Mah Rukh Chohdri , Recruitment Consultant at Gi Life Sciences Netherlands

0643636656

mahrukh.chohdri@grafton.com

Skills - "Phone Manner", "Customer Relationship Management (CRM)", "Order Management", "Analytical Skills", "SAP Products", "Customer Support", "Order Processing", "Customer Experience", "Salesforce.com Implementation", "Salesforce.com", "Administrative Assistance", "SAP ERP", "Customer Satisfaction", "Logistics Management", "Supply Chain Optimization", "Call Center Administration", "SAP Implementation", "Consumer Services", "Troubleshooting", "Supply Chain Management", "Complaint Management", "Manufacturing Process Improvement", "SAP FICO", "Salesforce Training", "Contact Centers", "Product Management", "Customer Service Operations", "Data Analysis", "Demand Supply Planning", "Finance", "Business Resilience", "Returns Management", "E-commerce Optimization", "Order to Cash", "Service Operations", "Customer Service Representatives", "Active Listening", "Resiliency", "Technical Support", "Business-to-Business (B2B)", "SAP Sales & Distribution", "Sales Operations", "CRM Databases", "Pricing Strategy", "Cross-Cultural Communication Skills", "Forecasting", "Accounting", "Sales Management", "Purchasing", "Inventory Management", "E-Commerce", "Lotus Connections", "Client Retention Programs", "Executive Office Administration", "Customer Loyalty", "LotusScript", "Inside Sales", "Fulfillment Management", "Salesforce.com Administration", "Lotus", "Oracle Order Management", "Customer Engagement", "Operations Management", "Easily Adaptable", "Invoice Processing", "Payments", "Business Process Improvement", "Web Content Writing", "Multitasking", "SAP Business Warehouse (SAP BW)", "International Business", "Credit Control", "Customer Retention", "Business Analysis", "Personal Development", "Telecommunications", "Reverse Logistics", "Procurement", "Business Process", "Priority Management", "Travel Management", "Sales & Marketing Leadership", "Switchboard", "Process Optimization (Manufacturing)", "Priority Setting", "Customer Service Management"

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Customer Service Specialist • Amsterdam Area, Netherlands