Dutch Customer Service - Team Leader - Relocation to Athens

Are you looking for a new job opportunity within an international company where you can grow and make use of your skills? Do you have team-leading experience managing customer support teams?

If the answer is yes, please keep reading!

Responsibilities :

• Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
• Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
• Undertake formal quarterly performance reviews and 1 : 1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
• Ensure Advisors are recognized and rewarded for outstanding achievements / performance in line with company mission and values.
• Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
• Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
• Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
• Ensure appropriate actions are taken to improve client satisfaction survey scores.

Requirements

Benefits