Customer Service Representative Air Import

Morrison Express Corporation has grown into a leading global provider of freight forwarding and logistics services. We proudly treat Fortune 500 customers, medium and smaller local customers with the same care and dedication around the world. Morrison is specialized in the semiconductor, electronics and automotive segments. Our Contract Logistics Services continue to expand in these verticals and Morrison has invested in a brand new 12,000 m2 facility in Eindhoven to support our further growth.

The job of an Air Import Customer Service representative in the forwarding industry involves facilitating the smooth transportation of goods via air freight for customers. Here are some key responsibilities associated with this role :

Primary Job Functions :

• Confirm bookings with customers, if necessary.
• Provide airline booking instructions, if necessary.
• Check pre-alerts for completeness and inform customers.
• Inform customers of flight arrival status.
• Ensure proper release of shipments by checking HAWB / MAWB status.
• Prepare customs clearance accurately and in a timely manner.
• Prepare trucking orders accurately and in a timely manner.
• Collect PODs upon completion of delivery.
• Report all exceptions to customers or counter offices.
• Update milestones promptly in the system.
• Timely update of all POs for vendor payments in the system.
• Create and send invoices for accurate billing as per company standards.

Backup Tasks (Operational Export Flow) :

Other Important Tasks :

Requirements :

How to Apply :

Interested candidates are invited to submit their resume and cover letter to eur_hr@morrisonexpress.com. Please include "Air Customer Service Representative (Import)" in the subject line.

Our Offer :