Dutch Customer Support Bucharest

DUTIES AND RESPONSIBILITIES:

• Give players a detailed and quality response by phone email and chat to any questions or requests about the game platform.

• Ensure the registering monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.

• Evaluate the possibility of providing a direct response or transferring the request to another service.

• Reach the individual and collective objectives (KPI) set by management.

• Accept feedback and respect the implementation of improvement plans.

• Pre-analyze and report technical issues on the various game sites following the incident management (IM) procedure.

• Take on different schedules as support is guaranteed 24 hours a day by various teams.

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REQUIREMENTS:

• Native/fluent in Dutch(C2) and fluent English both oral and written.

• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

• Good writing ability and ability to easily use online communication software and ticket management systems

• Good command of IT tools such as Word Excel and Outlook as well as any other online communication software

• Service and customer satisfaction oriented. Empathetic and diplomatic

• Previous experience in contact center within a similar role

• Resourceful and stress resilient personality that can adapt and remain calm in all situations

• Ability to meet tight deadlines with minimum supervision and in timely manner

• Ability to work independently while being team player at the same time

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OFFER:

• A friendly work environment that is adapted to reaching optimal performance

• Leadership by talents values trust and autonomy

• The opportunity to progress and specialize with our internal mobility system

• A competitive salary package linked to the Romanian market

• The possibility to work remotely 3 days office - 2 days WFH

• Meal allowance

• Private health insurance

Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Full Time
Experience: years
Vacancy: 1