Senior Technician IT Service Desk

Key responsibilities:

Support:

• Offer comprehensive IT assistance to employees, addressing complex software, hardware, and network issues
• Resolve advanced technical problems efficiently at the first point of contact with end-users
• Guide and assist end-users in maximizing the use of IT products and services
• Provide support and training for Office 365 technology and other workplace productivity tools
• Lead the installation and configuration of computers and mobile devices, ensuring they are optimized for end-user needs
• Oversee the allocation and management of IT resources, ensuring employees have the necessary tools for their roles

Incident Management:

• Log and track IT-related incidents in the Case Management System, ensuring accurate documentation

Escalation Management:

• Manage complex service desk issues and escalate to third -line support or relevant suppliers when necessary

Procedure Development:

• Develop and implement service desk procedures

Collaboration:

• Provide guidance and support to the service desk team
• Collaborate closely with system engineers and architects to resolve incidents and improve services

Your profile:

• MBO minimal level 4 or High School Diploma + Associate’s degree in general IT or IT infrastructure
• > 3 years of IT experience in supporting roles, such as Service Desk or Workplace support
• Strong communicative skills, problem solving capabilities, customer oriented
• Emphatic, enthusiastic and excellent team player
• Strong knowledge of the Microsoft Office suite such as Word, Excel, PowerPoint, OneNote
• Windows 10 and 11, and Office 365
• Professional working proficiency in Dutch and English
• Ability to work on-site daily

Our offer:

• A fulltime employment of 40 hours per week
• A market-rate salary
• A budget of 16,66% (holiday allowance and year-end bonus) of your gross salary, yours to spend or to save monthly
• A personal training budget of €2,100 every three years to foster professional growth and development.
• Office hours, shifts between 08:00 and 18:00. Regular on call service outside office hours.
• Your own place in a close-knit and expert team with an employer that stimulates growth and personal development
• Contribution to travel expenses from the first kilometer
• Excellent accessibility by public transport and private parking available.
• Sound pension provision.