hotel night ambassador Rotterdam

Why working for us is different

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.

Your typical citizenM shift could include:

• Making sure everyone gets a warm welcome as soon as they walk in;
• Helping guests at the self check-in kiosks (we have no reception desk);
• Maintaining the presentation and cleanliness of the living room;
• Ensuring the bar and canteen are clean to set the next shift up for success;
• Arranging food displays;
• Preparing and serving hot and cold breakfast and meals;
• Brewing delicious coffee or mixing a signature cocktail;
• Handle reservations in our property management system (PMS), including the daily night audit;
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
• Prepare societyM meeting rooms where applicable;

typical shifts are:
Typical night shift hours: 11pm-7am

Do you have what we’re looking for?
As we said before, you don’t need to come with experience in the hospitality industry, but you do need to come with the right attitude.
To be successful at citizenM, you’ll need to have:

• A genuine touch: Treat all people as you would treat your best friends;
• A passionate attitude: Be optimistic and positive. You like to surprise and make people smile.

And you’ll need to be:

• A smart thinker: You thrive on turning traditional thinking on its head and want to do things first time right;
• Real caring: You want to do the right thing for our guests, your colleagues, community and for the planet;
• Fluent in English. Other language abilities are welcome too!

Please note that we are only able to consider applicants with the right to work in NL.

What’s in it for you?
You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.

• Competitive salaries (€,20, hours per week)*
• Travel allowance covered (€ 0,21 per km / up to 75 km)
• Flexible schedules
• Performance rewards
• Career progression
• Access to citizenM learning and development programs
• Full immersion (training) program for new starters
• Free citizenM experience nights for you (and discounted rate for friends and family)
• Pension and cycle to work scheme, citizenM uniform and comfy shoes by On Running

* Salary based on having an SHV Certificate for Social Hygiene. If not in possession of this already, citizenM will arrange this training for you

Please note that we are only able to consider applicants with the right to work in NL.

citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.

citizenM is a hotel providing affordable luxury for the mobile citizens of the world. With style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design driven, and cost conscious. We currently have hotels in Amsterdam, London, Glasgow, New York and Paris, with more to come in Europe, the USA and Asia. We are proud to have put the hospitality back into the hospitality industry, and have received numerous awards for our groundbreaking approach. citizenM is a global hotel company that dares to be different in everything we do. We're open-minded, with open hearts and global minds. Looking for people who love people, that's how we make the world feel at home. Would you like to bring your talent to a refreshingly different company?

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