Sales Engineer

Kindly is a tech company specializing in the development of artificial intelligence and automation solutions for customer service and communication. The company offers a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. 🟢

It is one of Europe’s leading chatbot providers with offices in Stockholm, Copenhagen, Amsterdam and its headquarters in Oslo. What sets Kindly apart and is appreciated by its customers is its user-friendliness, efficient maintenance work, and dedicated customer support. 💬

Among its customers are Booking.com, Tele2, Norwegian Air, Voi, Hertz, TV4, and Kahoot!.🤝

We're thrilled that you're considering a career at Kindly! Here's everything you need to know about this job. 🥳

Are you passionate about technology and love helping customers see real value from innovative solutions? Do you thrive at the intersection of product, sales, and customer success? Join Kindly as our first dedicated Sales Engineer , and help us accelerate growth across Europe by connecting technical capabilities with commercial outcomes in the pre-sales stage.

Kindly is scaling fast, and with more enterprise customers across new markets, we’re now looking for someone who can bridge the gap between product and prospects. As a foundational member of the team, you'll play a huge part in shaping this function and building out the future team. If you enjoy crafting smart solutions, simplifying complex tech, and being part of a winning sales team, this is your chance to make a real impact.

About Kindly 🟢

Kindly is a growing tech company of 70+ employees, working out of Oslo, Stockholm, Copenhagen, and Amsterdam! We create chatbot solutions for businesses, particularly in the B2C sector. We have over 150 incredible clients that include Booking.com, Voi, Tele 2, Boozt Fashion, Kahoot!, TV4, and Norwegian Airlines – just to name a few. Our tech reaches over one million users every month, and we handle thousands of messages every hour.

We believe that one of the key factors for success in a job is enjoying your workplace. At Kindly, we all work towards common goals, and everyone wants the best for each other. We want you to have fun at work! That's why it's important for us that when we hire new people, they share this philosophy.

About the role 👋

As a Sales Engineer at Kindly, you’ll work closely with our Sales department to ensure prospects and customers understand the full potential of our conversational AI platform. From discovery to demo and proposal, you’ll play a vital role in helping customers solve real business problems with our product.

You will be the go-to person for technical insights, product expertise, and creative problem-solving throughout the sales cycle. Expect a high degree of collaboration, autonomy, and visibility as you contribute directly to pipeline growth and customer success.

What you'll be doing 📋

As a Sales Engineer , your job will be to :

Support the sales team throughout the entire sales cycle with technical discovery, solution design, and tailored product demonstrations.

Collaborate with prospects to understand their goals, architecture, and requirements, and present how Kindly’s platform can address them.

Create solution proposals, answer RFPs, and support the preparation of statements of work for more complex opportunities.

Help drive product fit by feeding insights from the field back to product, marketing, and integrations teams.

Own and continuously improve demo environments, templates, and technical sales documentation.

Be a technical thought partner to the sales team, shaping deal strategy and contributing to win plans.

Partner with our integration and implementation teams to ensure smooth handover from sales to delivery.

Support partner enablement and onboarding efforts as we grow our channel business.

Who you are  🏌️

You’ve worked in a Sales Engineer, Solution Engineer, or Technical Consultant role in a B2B SaaS company—ideally in CX, or automation.

Comfortable discussing APIs, web integrations, and implementation trade-offs with both technical and non-technical audiences.

A strong communicator in English and a natural presenter who enjoys making the complex feel simple and valuable.

Curious, solution-oriented, and motivated by helping customers succeed.

You thrive in a fast-moving environment, balancing multiple priorities with a calm and structured approach.

Experience with APIs and integration technologies like REST APIs and Webhooks

Experience building demo environments and prototyping tools (e.g Javascript, React, Python, Node)

Experience with hosting your prototypes or demos (e.g Firebase, Vercel, Heroku)

Experience with authentication methods and security concepts (e.g OAuth, JWT)

Bonus : Experience working with CRM, support platforms, or automation tools like Salesforce, Zendesk, or Hubspot.

The Kindly perks 🛍️

Kindly offer a pleasant, inclusive, and creative workplace. We give our team both responsibility and trust, along with the opportunity to shape their own working day.

Career opportunities that provide professional and personal development.

Large degree of professional freedom.

Recognition of hard work and direct influence on our products.

Modern office, situated in Stockholm or Amsterdam .

Competitive salary and conditions.

Personal Development Hours during work hours (6 hours)

That's it for now. Good luck with your application process🤞