Customer Service Agent (German / English)

As a Customer Service Agent for the German market, you handle inquiries and resolve issues via email and phone, primarily for platforms like Amazon and eBay. You ensure customer satisfaction through problem-solving, follow-up, and close collaboration with internal teams.

Description

• Handle customer inquiries and issues via email and phone, mainly related to Amazon and eBay platforms.
• Investigate and resolve customer complaints , thinking creatively to provide the best solution and ensure satisfaction.
• Perform administrative tasks on various e-commerce platforms (e.g., Amazon, eBay).
• Manage and monitor email inboxes to ensure timely responses within the set SLA.
• Work closely with colleagues through online tools like Slack or MS Teams to maintain team communication and collaboration.
• Support more complex customer service cases referred by the first-line support team.
• Conduct follow-up actions to ensure high customer satisfaction and improve feedback ratings.