Front office manager

Front Office Manager @ Via Amsterdam

As Front Office Manager at Via Amsterdam, you’ll lead a young, dynamic, and experienced team within our Rooms department. Your key responsibility is to ensure the smooth and efficient operation of our vibrant Front Office, where we welcome and check in / out up to 1,000 guests daily. Our guests are as diverse as the city itself — from backpackers and families to couples celebrating anniversaries, stag and hen parties, school groups, and more.

You’ll oversee both the day and night reception teams, supported by two Front Office Supervisors and a Night Manager. In total, the team comprises 12–15 dedicated Via employees — we pride ourselves on not outsourcing staff. Additionally, the Culture & Events Hosts also report into you, making you a key player in connecting the guest experience with the vibrant energy and social atmosphere that defines Via. You’ll also work closely with the Executive Housekeeper and benefit from hands-on support from the Operations Manager.

Although you’ll have guidance and support, this is far from an entry-level position. With 200 rooms and 1,000 beds spread across two buildings — in various room categories — the scale and pace demand strong leadership, adaptability, and operational excellence. At Via, our department heads are hands-on leaders. They set the tone by example, clearly communicate the company vision, and actively engage their teams to contribute to our mission. We value a culture of growth, open feedback, and celebrating success together.

A day in the life of the Front Office Manager includes :

• Supporting the team during peak hours with check-ins, check-outs, and guest inquiries.
• Training new team members and updating the team on changes in procedures, new upsell opportunities, and upcoming events.
• Ensuring operational procedures and standards are current and consistently followed.
• Handling administrative tasks such as shift closings, stock counts, report reviews, and month-end reporting.
• Organizing team briefings and monthly Front Office meetings.
• Conducting performance reviews, including providing constructive feedback and setting goals.
• Overseeing recruitment activities, including hiring and onboarding new team members.

You’ll be a great fit if you bring a few of the below with you :

What we offer :

Our mission possible

We are a fast-growing multi-brand company. At all of our brands we aim to be far from the same-same. We want to help our guests travel, meet and work differently and discover life in creative new ways. A life that is a journey of discovery. We are not just a place to stay or work, we are a community and we need you to help us build this community where diversity, excitement and fun are the key components. Our mission is to create an affordable place where people can connect and have buzzing experiences.

Get ready to apply!

We believe in having good times, building genuine connections, and creating lasting memories—ideally in ways that are anything but ordinary. We’re a tight team that values authenticity, encourages creativity, and always looks out for one another. We also believe in growing together—providing meaningful challenges and opportunities to develop new skills, take on increasing responsibility, and advance within the company. If you're looking for a place where your growth is supported with purpose and direction, we’d love to hear from you. Hit that apply button and let’s connect!

Bedrijfsomschrijving

Via Amsterdam places great emphasis on design and functionality, bringing together the latest technology, service and affordability. The hotel and hostel has 200 bedrooms and 938 beds. All bedrooms are equipped with ensuite facilities and state of the art technology, USB points, high-speed WIFI internet connections, individual lights, ventilation and locker / storage facilities.

Via is a live / work / play concept with offering a great range of rooms from twin / double ensuite rooms all the way to 8 bed dorms and a Penthouse Suite. All rooms are fitted with bathrooms and showers, as well as good storage space and high speed internet.

Our public spaces is where it all happens! Via Amsterdam offers a great range of all-day dinning, cafeteria, bar, terrace, restaurant, cinema room and chill-out zone. High speed internet access is provided throughout all areas of the hotel. Lots of parking space is available, as well as bike rentals. With the above being only minutes away from Central Amsterdam and Schiphol Airport, Via Amsterdam is truly the latest word in Youth Accommodation. Our aspiration is to grow the brand and expand with the Via brand to every major city in Europe and all around the World.