Field Service Engineer Benelux

Overview

Field Service Engineer Benelux handles the daily service needs of the customer’s equipment by driving customer satisfaction. This position is part of the Field Service Organization located in the Netherlands and will be fully remote. Our vision is to advance future therapeutics from discovery to delivery.

Location : Opmeer, North Holland, Netherlands (remote work from home possible for eligible roles). This role involves travel as required.

Responsibilities

• Troubleshooting, installation, maintenance, validation and service repair needs on equipment in a GMP environment
• Preventative maintenance and field modification instructions
• Maintain daily communications with customers to ensure resolution and accurate follow-up, leading to customer satisfaction
• Maintain tools and test equipment, ensuring calibration
• Meet Health and Human Services, Environment Health and Safety and / or all other applicable regulatory requirements
• Apply the appropriate process to resolve customer service issues and conduct root cause analysis for effective problem solving
• Travel is required

Essential requirements

Nice to have

Remote work information

This position is eligible for remote work arrangements. Additional information about remote work arrangements will be provided by the interview team. This description retains only job-relevant content and EEO information.

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