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SECURITAS GROUP

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services.

With around 341 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity , vigilance , and helpfulness , we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets.

Securitas is organized in 4 operational divisions each with its own IT / IS organization. Securitas Europe has launched its transformation program which includes the implementation of new platforms and new services delivered from an European or global centralized team.

The 24 European countries are managed on IT / IS through 4 Cluster. To ensure the implementation of the Securitas Europe strategy in the alignment of working methods, processes and systems, in each Cluster we have domain delivery owner responsible of alignment, rationalization. The proximity of our IT services to the business in the countries is a key factor of success for Securitas.

In this context, we are recruiting a Securitas Operation Center (SOC) IT Engineer for the two SOC locations in the Netherlands.

About the role

The SOC is a mission-critical operation and of strategic importance for the Securitas business. As a member of the SOC Digital IT team, you will provide 24 / 7 IT support, perform updates and maintenance, implement new standardized services, answer business questions, provide user training and documentation, work on projects and global initiatives together with cross-domain support teams, and safeguard the availability and compliance of the SOC.

What you can expect from the role?

SOC Application and Signal Path Support :

• Monitor operational metrics, collect data, and publish production systems health information.
• Act as a liaison with local vendors on technical matters.
• Provide end-user support for all SOC applications, including Mastermind Monitoring and Business, Immix, and Twilio.
• Monitor and service customer-facing signal path equipment, including receivers and PC equipment.
• Correct signal path interruptions and escalate issues beyond support scope.
• Monitor alarm signals and respond using SOC monitoring applications.
• Manage support tickets through the ServiceNow portal and communicate updates to stakeholders.

SOC Design and Implementation :

Key Deliverables and KPIs :

We're looking for  open minded individual, motivated by constant development and willing to learn new areas withing IT area.

Years of experience : 1-2 in IT Business Area or in alarm and monitoring systems.

Key skills :

Key soft skills :

Key Partnerships

Location

Role can be based in Amsterdam or Geldrop in the Netherlands. We work in a hybrid working model, requiring being in the office at least three days per week (2 days in Amsterdam and 1 in Geldrop, a company car will be available for business travel purposes).

Working conditions

We are looking for longer partnership offering you a contract of employmen t and full time job. Standard Business working hours + every 6-7 weeks participate in a 24 / 7 on-call support schedule is required.

Access to the company car is included.

What we offer?

At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

If you are an open minded individual, motivated by constant development and willing to learn new areas withing IT area - do not hesitate and apply to us!